Cancellation by the client

Cancellations for full payment option.

  • Written cancellations made within 48 hours of registration (payment has been made) will receive a full refund.
  • Cancellation received in writing 30 days prior to the start of the event will receive a 50% refund on the invoiced amount.
  • Cancellation within 20 days of the start of the event will not receive any refund and will be liable for the full invoiced amount, however a substitution of the delegate will be allowed.
  • No CPD Points, Certificate, Recordings will be issued until full balance has been settled.

Cancellations via the 25% deposit option

  • Written cancellations made within 24 hours of registration (payment has been made) will receive a full refund.
  • Cancellation after the 24 hour period will not receive the 25% deposit refund as this is non-refundable
  • Cancellation received in writing 30 days prior to the start of the event will receive a 25% refund (should the remaining balance been paid) should the remaining balance not been settled, no refund will be made.
  • Cancellation within 20 days of the start of the event will not receive any refund and will be liable for the full invoiced amount, however a substitution of the delegate will be allowed.
  • No CPD Points, Certificate, Recordings will be issued until full balance has been settled.

Cancellations via the installment option

  • Written cancellations made within 24 hours of registration (payment has been made) will receive a full refund.
  • Cancellation after the 24 hour period will not receive the first 50% installment payment as this is non-refundable
  • Cancellation received in writing 30 days prior to the start of the event will receive a 25% refund on the invoiced amount, only applicable when the second or third installment has been settled.
  • Cancellation within 20 days of the start of the event will not receive any refund and will be liable for the full invoiced amount, however a substitution of the delegate will be allowed.
  • No CPD Points, Certificate, Recordings will be issued until full balance has been settled.
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