This lesson will introduce some terminology for understanding RCA. We will also look at the goals of RCA and the so-called Deming Wheel of Plan-Do-Check-Act. At the end of the lesson there is a quizz you'll need to answer to move onto the next lesson.
This lesson starts off with another case study and then delves into different types of problems and causes.
Lesson 4 – Problems & Failures00:12:42
PROBLEM ANALYSIS QUIZ
Lesson 5 – Teamwork?
Teamwork is critical to the success of Root Cause Analysis. By knowing how to teams form and function, a team leader will be better equipped to guide the team through rough patches and ensure the success of the project.